Terms of Service for JANIS MANAGEMENT SERVICES PRIVATE LIMITED

Effective Date: [Insert Effective Date]

These Terms of Service (“Terms”) govern the access to and use of the website, booking channels, and dog-walking services provided by JANIS MANAGEMENT SERVICES PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at 6/14A BIJOYGARH GROUND FLOOR, KOLKATA, West Bengal, India - 700032 (“Company,” “we,” “us,” or “our”). By accessing our website mylklymgritdetbyl.pro, making a booking, or using any of our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms.

1. Introduction and Acceptance of Terms

These Terms constitute a legally binding agreement between you and JANIS MANAGEMENT SERVICES PRIVATE LIMITED regarding the provision and use of our dog-walking services. If you do not agree to these Terms, you must not use our services or make any booking.

By booking or using our services, you confirm that:

• you are at least 18 years of age or are acting with the consent and supervision of a parent or legal guardian;
• you have the legal capacity to enter into a binding contract;
• all information provided by you is true, complete, and accurate; and
• you accept responsibility for complying with these Terms and all applicable laws.

2. Scope of Services

JANIS MANAGEMENT SERVICES PRIVATE LIMITED provides dog-walking and related pet care services, which may include, subject to availability and booking confirmation:

• Enkelturer for hunder i nærområdet;
• Gruppeturer med små, kompatible hunder;
• Valpeturer med fokus på trygg sosialisering;
• Tilpassede turer for eldre hunder;
• Lufting midt på dagen for travle eiere; and
• Henting og levering hjemme hos kunden.

Service details, duration, routes, group composition, timing, and availability may vary based on operational requirements, weather, safety considerations, and the needs of the dog(s). We reserve the right to refuse, suspend, or modify services where necessary to protect the health, safety, or welfare of animals, staff, customers, or the public.

Unless expressly agreed in writing, our services do not include veterinary care, grooming, training, medication administration, or emergency rescue services.

3. User Obligations and Responsibilities

You agree to provide a safe, lawful, and accurate environment for the provision of services and to comply with the following obligations:

• Provide complete and accurate information about your dog, including breed, age, temperament, behavior, medical conditions, allergies, vaccination status, parasite prevention, and any history of aggression, anxiety, escape behavior, or reactivity.
• Ensure that your dog is fit for walking and not suffering from any contagious illness, injury, or condition that could endanger the dog, our personnel, or other animals.
• Ensure that your dog is properly licensed, microchipped where required, vaccinated, and compliant with applicable local rules and regulations.
• Provide secure collars, harnesses, leads, keys, access instructions, and any other equipment required for service delivery.
• Disclose any special handling requirements, including dietary restrictions, behavioral triggers, fear responses, or medical needs.
• Ensure that your property and access points are safe and accessible for our personnel.
• Not request or permit any unlawful, unsafe, or abusive treatment of any animal.
• Promptly notify us of any changes to contact details, access arrangements, or your dog’s health or behavior.

You acknowledge that failure to disclose relevant information may result in service refusal, suspension, additional charges, or termination of services, without prejudice to any other rights or remedies available to JANIS MANAGEMENT SERVICES PRIVATE LIMITED.

You are responsible for any loss, damage, injury, claim, or expense arising from inaccurate information, unsafe conditions, or your dog’s conduct, except to the extent caused by our proven gross negligence or wilful misconduct.

4. Payment Terms and Conditions

All fees, charges, taxes, and payment terms will be communicated at the time of booking or as otherwise published on our website or service materials. By placing a booking, you agree to pay all applicable charges.

• Payments must be made in the currency and by the method specified by us.
• We may require advance payment, deposits, or recurring billing for certain services.
• All prices are subject to change at any time, but changes will not affect confirmed bookings already accepted by us unless otherwise agreed.
• You are responsible for any bank charges, card fees, chargeback costs, or collection expenses incurred due to non-payment or disputed payment.
• If a payment is declined, reversed, or disputed, we may suspend services until the outstanding amount is paid in full.

Where applicable, taxes shall be charged in accordance with applicable law. Invoices, receipts, and payment confirmations may be issued electronically.

Late payments may attract interest or administrative charges to the extent permitted by applicable law and as communicated to you in advance.

5. Cancellation and Refund Policy

Cancellations and refunds are subject to the following terms unless a separate written agreement applies:

• Cancellations made within the permitted notice period, if any, may qualify for a full or partial refund or credit.
• Late cancellations, no-shows, or cancellations after service commencement may be non-refundable.
• Where a dog cannot be walked due to unsafe conditions, incomplete information, illness, aggression, access issues, or your failure to comply with these Terms, the booking may be treated as a late cancellation or no-show.
• Refunds, if approved, will be processed using the original payment method or as service credit, at our discretion unless otherwise required by law.

We may cancel or reschedule services due to weather, safety concerns, staff availability, force majeure, or any other reasonable cause. In such cases, we may offer a rescheduled service, credit, or refund, depending on the circumstances and applicable law.

6. Liability Limitations

To the maximum extent permitted by applicable law, JANIS MANAGEMENT SERVICES PRIVATE LIMITED, its directors, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of goodwill, or loss of data, arising out of or related to the services or these Terms.

We do not guarantee that services will be uninterrupted, error-free, or available at all times. While we take reasonable care in the handling of animals, dog walking involves inherent risks, including but not limited to injury, escape, illness, fights with other animals, accidents, weather-related incidents, and third-party actions.

Except where prohibited by law, our total aggregate liability for any claim arising from or related to the services shall not exceed the amount paid by you for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct, or any mandatory consumer rights that may apply.

7. Intellectual Property Rights

All content on our website and in our materials, including text, graphics, logos, service descriptions, photographs, designs, trademarks, and software, is owned by or licensed to JANIS MANAGEMENT SERVICES PRIVATE LIMITED and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, reverse engineer, or create derivative works from our content without our prior written consent, except where permitted by law.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, provided that such use complies with applicable law.

8. Data Protection and Privacy

We may collect, use, store, and process personal data relating to you, your dog, and other relevant persons for the purpose of providing services, managing bookings, processing payments, communicating with you, ensuring safety, and complying with legal obligations.

By using our services, you consent to the collection and processing of personal data as described in our privacy practices and as required for service delivery. We will take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

• We may share data with payment processors, service providers, contractors, or authorities where necessary for service delivery or legal compliance.
• You are responsible for obtaining any necessary consents from third parties whose information you provide to us.
• We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law.

For privacy-related inquiries, please contact us using the details in Section 12.

9. Force Majeure

We shall not be liable for any delay, failure, or interruption in performing our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, floods, fire, epidemic or pandemic events, strikes, labor disputes, power failures, transport disruptions, governmental actions, civil unrest, war, terrorism, or internet/system outages.

In the event of force majeure, we may suspend, postpone, or cancel services without liability, subject to any refund or rescheduling rights required by applicable law or expressly agreed in writing.

10. Changes to Terms

We may update, amend, or replace these Terms from time to time at our discretion. Any changes will become effective upon posting on our website or notifying you by other reasonable means, unless a later effective date is specified.

Your continued use of our services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the services.

11. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles, subject to any mandatory consumer protection or other non-waivable rights applicable under law.

Subject to applicable law, the courts having jurisdiction over Kolkata, West Bengal, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the services, or any related matter.

12. Contact Information

If you have any questions, complaints, or requests regarding these Terms or our services, you may contact JANIS MANAGEMENT SERVICES PRIVATE LIMITED at:

• Address: 6/14A BIJOYGARH GROUND FLOOR, KOLKATA, West Bengal, India - 700032
• Email: [email protected]
• Phone: +91 22 7788 9900
• Company Registration / CIN: U93090WB2017PTC221908
• Website: mylklymgritdetbyl.pro

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

Any invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent as closely as possible.

By using the services of JANIS MANAGEMENT SERVICES PRIVATE LIMITED, you acknowledge that you have read, understood, and agreed to these Terms of Service.