Privacy Policy of JANIS MANAGEMENT SERVICES PRIVATE LIMITED

This Privacy Policy explains how JANIS MANAGEMENT SERVICES PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, discloses, transfers, stores, and protects personal data when you use our dog-walking services, visit our website mylklymgritdetbyl.pro, contact us, or otherwise interact with us.

Company details:
JANIS MANAGEMENT SERVICES PRIVATE LIMITED
6/14A BIJOYGARH GROUND FLOOR, KOLKATA, West Bengal, India - 700032
Email: [email protected]
Phone: +91 22 7788 9900
CIN: U93090WB2017PTC221908

1. Introduction and company information

JANIS MANAGEMENT SERVICES PRIVATE LIMITED is the data controller for the personal data described in this Privacy Policy, unless we expressly state otherwise. We provide dog-walking and related pet care coordination services, including customer support, scheduling, service delivery, billing, and communications.

This Privacy Policy applies to personal data collected from clients, prospective clients, pet owners, authorized contacts, website visitors, service providers, and other individuals who interact with us in connection with our services.

2. Data collection and processing

We may collect and process the following categories of personal data, depending on your interaction with us:

• Identity and contact data: name, phone number, email address, postal address, emergency contact details, and communication preferences.
• Service and account data: booking details, service history, preferences, instructions, feedback, complaints, and customer support records.
• Pet-related data: pet name, breed, age, health or behavioral instructions, walking preferences, feeding instructions, vaccination-related information if voluntarily provided, and any special care requirements.
• Payment and transaction data: billing details, payment status, invoices, and limited payment-related information necessary to process transactions through payment providers.
• Technical and usage data: IP address, device information, browser type, pages visited, timestamps, cookies, and similar online identifiers when you use our website.
• Location data: approximate or precise location information where necessary to provide dog-walking services, route coordination, or safety-related updates, subject to your device settings and applicable law.
• Communications data: emails, messages, call records, and other correspondence with us.

We collect personal data directly from you, from your authorized representatives, through our website, by phone, email, messaging platforms, service forms, and from third parties involved in service delivery or payment processing where permitted by law.

We process personal data only to the extent necessary and proportionate for the purposes described in this Policy.

3. Purpose of data processing

We process personal data for the following purposes:

• to provide and manage dog-walking and related pet care services;
• to create and administer bookings, schedules, and service requests;
• to communicate with you about appointments, service updates, and customer support;
• to understand pet care instructions and safety requirements;
• to process payments, invoices, refunds, and accounting records;
• to maintain service quality, training, and internal recordkeeping;
• to detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity;
• to comply with legal, regulatory, tax, accounting, and contractual obligations;
• to improve our website, services, operations, and customer experience;
• to send service-related notices and, where permitted, marketing communications;
• to protect the health, safety, and welfare of pets, customers, staff, and third parties.

4. Legal basis for processing

Where applicable privacy laws require a legal basis for processing, we rely on one or more of the following:

• Performance of a contract: to provide the services you request and to take steps at your request before entering into a contract.
• Consent: where you have given clear consent for specific processing activities, including certain communications or optional data uses.
• Legitimate interests: to operate, secure, improve, and promote our services, provided those interests are not overridden by your rights and interests.
• Legal obligation: to comply with applicable laws, lawful requests, and regulatory requirements.
• Vital interests: where necessary to protect the life or safety of a person or pet in an emergency situation, to the extent permitted by law.

Where we process special category or sensitive data, including health-related information about a pet or any other sensitive information you voluntarily provide, we do so only when necessary, with appropriate safeguards, and in accordance with applicable law.

5. Data sharing and third parties

We may share personal data with the following categories of recipients, only as necessary for the purposes described in this Policy:

• Service personnel and contractors: dog walkers, supervisors, customer support staff, and other authorized personnel involved in service delivery.
• Payment processors and financial service providers: to process payments, refunds, and related financial transactions.
• IT, hosting, and software providers: for website hosting, data storage, communications, analytics, and operational support.
• Professional advisers: auditors, accountants, lawyers, and consultants where necessary for business, compliance, or legal advice.
• Authorities and regulators: where required by law, court order, or lawful request, or to protect rights, safety, and security.
• Business transferees: in connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction.

We do not sell personal data in the ordinary sense. If any data sharing practice changes in the future, we will update this Privacy Policy and, where required, obtain your consent or provide notice.

Third parties are expected to process personal data in accordance with applicable law and appropriate confidentiality and security obligations. However, their own privacy policies may also apply.

6. Data transfer to third countries

Depending on the location of our service providers, your personal data may be transferred to, stored in, or accessed from countries outside your country of residence, including countries that may not provide the same level of data protection.

Where such transfers occur, we take appropriate measures to protect personal data in accordance with applicable law. These measures may include contractual safeguards, confidentiality obligations, access controls, and other technical and organizational protections.

By using our services or providing personal data to us, you acknowledge that cross-border transfers may be necessary for service delivery, support, hosting, analytics, or compliance purposes.

7. Storage duration

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

• Service and account data: retained for the duration of the customer relationship and for a reasonable period thereafter.
• Billing and accounting records: retained for periods required by tax, accounting, and commercial laws.
• Communications and support records: retained as needed for customer service, quality assurance, and dispute resolution.
• Website and technical logs: retained for security, analytics, and operational purposes for a limited period.

When personal data is no longer required, we will delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: to request confirmation of whether we process your personal data and to obtain a copy of that data.
• Rectification: to request correction of inaccurate or incomplete personal data.
• Erasure: to request deletion of your personal data where legally permitted.
• Restriction: to request limitation of processing in certain circumstances.
• Data portability: to request a copy of certain personal data in a structured, commonly used, machine-readable format, where applicable.
• Objection: to object to processing based on legitimate interests or to direct marketing, where applicable.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting us or using any available opt-out mechanism. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent for certain data or communications, we may be unable to provide some services or features that depend on that information.

10. Right to complain

If you believe that our processing of your personal data violates applicable law, you may contact us first so that we can address your concern. You may also have the right to lodge a complaint with the relevant data protection authority or other competent regulator in your jurisdiction.

We encourage you to contact us before escalating a complaint, so we can attempt to resolve the issue promptly and fairly.

11. Data security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include:

• access controls and role-based permissions;
• confidentiality obligations for personnel and contractors;
• secure storage and transmission practices;
• regular review of operational and security procedures;
• backup and recovery measures;
• monitoring for suspicious activity and incident response procedures.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. Contact information

If you have questions, requests, or concerns about this Privacy Policy or our processing of personal data, please contact:

JANIS MANAGEMENT SERVICES PRIVATE LIMITED
6/14A BIJOYGARH GROUND FLOOR, KOLKATA, West Bengal, India - 700032
Email: [email protected]
Phone: +91 22 7788 9900
Website: mylklymgritdetbyl.pro

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. The updated version will be posted on our website with a revised effective date, where applicable.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes become effective constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.

Effective date: 22 April 2026